Our lodge just got this review on TripAdvisor.com and I need some advice on my potential response...
The Allenspark Lodge is an authentic wooden beam lodge with plenty of character. The owners are extremely friendly and nice. But be aware that the place has the feeling of staying with family which comes with "Game rules" and therefore we felt there was little flexibility. The customer is always right doesn't seem to apply. Breakfast is at 9 - no exceptions, so if your a hiker and want an early start this is not the place for you. However, breakfast is homemade and lovely.
Though in a small town, it is not remote or secluded. The room we stayed in (Mom's room) was very small and due to the overhang outside the window, only provided a view of the tarmac road outside. For the first time in a B&B I noticed the Linens, which were poor, especially the towels.
The Lodge being made of wooden beams carries the sound far and loud. We could hear all conversations in the reception downstairs.
This is Bill Martin from the Allenspark Lodge B&B. I rarely respond to anonymous postings, because 40 years ago, my Texan grandpa told me "You should never get into a spitting match if you are the only one wearing a blindfold". I think he was talking about anonymous phone calls at the time, but it still applies. However, marketing folks say we should respond, so I'll give it a whirl.
The reason the place has the feel of staying in someones home is because it IS our home. We have a bedroom upstairs and share the rest of our home with everyone else. We start off with a tour of our home with information like: Please don't feed the dog (twenty "just one" chocolate chip cookies a day would kill her), don't let the dog in your room (we have some guests with dog allergies, and they need a safe haven), don't let the dog out (we live in a leash-law county), etc.
Breakfast is served at 9:am on weekends, and 8:am on weekdays, family style. We ring a brass bell and everyone comes down and eats all at once and it's great fun! We will pack a bag breakfast for hikers if they are leaving early, but they need to tell us (Juanita is frighteningly good at reading MY mind, but I am dismal at guessing what others are thinking).
Our lodge is located at "184 Main Street" in Allenspark, CO. That is in town. Less than 500 people, but a town. I wonder if I could talk everyone else into leaving?
The roof was added over the deck 60 or so years ago. One of the daughters of the owner who put it up thinks that "Daddy put it there so we girls couldn't sun bathe so close to the road". Don't know, I wasn't there.
We have "Forest Green" and "Burgundy" towels. If anybody knows where we can get reasonably priced towels that are NOT "Military Olive Drab" or "Rust Orange", please email me!.
Sound does carry here. That is why we don't take kids under 14. Sorry.
And lastly, I have a sign over the bar that says "Notice To Our Guests- It is our policy that the customer is always right. If you are wrong, please leave now." Sigh. I thought it was funny,
Bill Martin, Allenspark Lodge B&B
Or maybe I should just say "Bla Bla Bla"
What do ya'll think?